Return Eligibility (Unused Products)

We accept returns under the following conditions:

• The product must be unused

• The product must be in original condition

• All original packaging, tags, accessories, and invoice must be included

• The return request must be raised within 5 days of delivery

Returns requested after 5 days from delivery will not be accepted.

Refund Conditions

Refunds will only be processed if:

• The product is completely unused

• The product passes our quality inspection

• It is returned within the allowed 5-day return window

Refund Amount

• Refund will be issued after deducting transportation / shipping charges

• Shipping costs are non-refundable

• Reverse pickup charges (if applicable) will be deducted from refund amount

Refunds will be credited to the original payment method within 5–10 business days after approval.

Frame Breakage Warranty (6 Months)

We provide 6 months warranty on frame breakage under the following conditions:

• Warranty covers manufacturing defects in frame

• Accidental damage, mishandling, improper use, or third-party repairs are not covered

• Scratches on lenses are not covered under breakage policy

If eligible, the product may be:

• Repaired

• Replaced

• Or offered store credit (based on inspection)

Company reserves the right to inspect and approve all warranty claims.

Non-Returnable Items

The following items are not eligible for return:

• Used products

• Customized lenses / powered prescription lenses

• Products damaged due to misuse

• Products without original packaging

Cancellation Policy

• Orders can be cancelled before dispatch.

• Once dispatched, cancellation is not allowed.

• In case of cancellation before dispatch, refund will be processed after deducting payment gateway charges (if applicable).

How to Request a Return

To initiate a return:

1. Email us at: diplomatesales09@gmail.com

2. Share your Order ID

3. Attach product images (if applicable)

4. State reason for return

Our support team will respond within 24–48 hours.

Important Notes

• Company holds full rights to accept or reject return requests after inspection.

• Refund timelines may vary depending on bank/payment provider.

• Transportation charges will always be deducted in case of refund.